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Let’s Revisit Online Reviews for Dentists

This week, I helped a client respond to a bad review on Google Places. You see, if you get a bad review, YOU can’t take it down. Only the author can remove it. If you don’t know who the author is, you...

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Yelp! Important to SEO for Dentists

Yep. I’m changing my opinion of Yelp! Recently, we encountered a little flutter of negative reviews on Yelp, from people claiming to be clients. All of the bad reviews came within a few days of each...

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Reduce Your Risk for Bad Reviews from Dental Patients

This article isn’t about reputation management, Yelp!, or choosing verbiage to respond to negative patient reviews. Instead, I want to discuss how your team members’ words and actions are interpreted...

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